CHINA BEIJING BIKE-SHARING OFO REFUND

CHINA BEIJING BIKE-SHARING OFO REFUND

Chinese customers queue up to get their deposits back in front of the headquarters of the bike-sharing service ofo in Beijing, China, 17 December 2018. The bike-sharing service app Ofo is alleged to give higher priority to foreigners in terms of releasing deposits while neglecting mounting requests from its Chinese users struggling to get their deposits back, the Beijing Daily reported. The Ofo app promises to refund the deposit of 199 yuan ($29) within 15 working days if users quit the service; however, complaints about never receiving deposits have been circulating and rising over past months. On Thursday, a Chinese netizen posted on the microblogging platformSina Weibo, saying that instead of waiting forever on the phone to get through to the Ofo customer service, he decided to try the "foreigner suing strategy." He wrote a fuming email to Ofo under the identity of a California native who's lived in China for about two years and doesn't speak fluent Chinese, requesting an immediate refund and threatened to sue the company. He posted again on Friday, saying a speedy refund was received in the morning, and showed a screenshot of an apology letter sent to him from the Ofo Support Team. (Imaginechina via AP Images)

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18351344682097
December 17, 2018 04:34:41 AM
December 17, 2018 09:34:48 AM
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ICHPL Imaginechina
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For editorial use only. Please contact your AP representative for commercial use. China OUT; France OUT ; IC-URN:pbu906141_09
6000 x 4000 6.29 MB
New products and services, Products and services, Corporate news, Business
China, Chinese, Beijing, bike-sharing, shared, bicycle, bike, cycle, ofo, refund, deposit
Beijing, CHINA
NYWWP
CTR
Zou Shan

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